I am the Service Coordinator for [a distributor]. I wanted you to know what a pleasure it is to work with [your employee]. [He] is always so pleasant, and willing to give us a hand during this extremely busy time for our shop. I know and am used to receiving mostly “negative” comments in our line of work, so I wanted you to know how wonderful [your employee] has been [in] helping our shop out. I have been dealing with [him] for a couple of years, but it has just been lately that I have had the capability of requesting his help on [our] start-ups and service calls. We will definitely need to utilize CTS in the future and I am so pleased that I will be dealing with [your employee] and the willingness of your company to help out. Please thank him for us. What a great person he is.
– J.E., Service Coordinator
I’m writing this letter to express my thanks for great service I received from your [employee]. [He] took the time to explain the thermostat and how and why it works. This included some indispensable do’s and don’ts.
He was very patient and answered all my questions in a courteous and professional manner. This is a rare trait in the service community today.
[Your employee] has no knowledge that I am writing this letter. Customers usually take the time to write to complain or when things don’t go as expected; but this gentleman impressed me enough to take the time to write to you to extend a compliment and words of praise.
– R.B., Owner
This is just a short note to inform you of a wonderful job that one of your employees has done. While on-site at our facility, a contractor hit [an] underground water main. Even though it had nothing to do with CTS, nor the tasks that you were scheduled to accomplish, [your employee] jumped in and not only identified where the shut off was at the street and stayed there until Howard County Utilities responded, but he ensured that no loss of pressure was realized at the cooling towers/chiller units on site. This enabled us to maintain mission, without interruption. Having people on site who can grasp the “big picture,” and understand how important it is to work closely with our enterprise partners is a huge asset to [our facility], [CTS Services], and all who come in contact with [your employee].
Thank you for having him at this site.
“[We] would like to thank CTS Services for their outstanding efforts in planning, upgrading and maintaining the critical power and cooling systems that support our [facility]. Normally our facility type work goes unnoticed. … management recognizes and appreciates the extra effort by the CTS team in performing and completing many difficult projects under demanding timelines without incident. CTS and their highly trained technical personnel have done an outstanding job in keeping the site operational while expanding and maintaining a very confined power and cooling plant at the data center without disrupting the … critical equipment. Some of the major critical upgrades performed over the past year included the new generator installation, complete generator switchgear upgrade, the new UPS system and UPS distribution upgrade, main AC electrical switchgear upgrade and additional HVAC cooling capacity. Many of these projects were performed during an after-hours critical work window that put your technicians into highly demanding and stressful situations. [Our company] very much appreciates the long hours worked without complaint and continued willingness to help when asked. Through the years of experience, we realize there are many critical environment support vendors who claim they can perform the services CTS does but it is very rare to find a contractor that compares to the CTS team. [Our company] feels safe having CTS maintaining our critical data center …”
– B.R., Acting Team Lead – Mainframe Operations Team
“I was very impressed and satisfied with the entire effort by CTS Services with regards to repairing the fan on our Evapco cooling tower. Everything went very smooth from the time I placed the call to the time we restarted the tower fan. I appreciate the quick response and the professional manner in which the service techs performed their work.”
“Now that we have completed phase one of our lab expansion, I wanted to thank you and your organization for the terrific job installing the first set of computer room air conditioners for our new facility. As you know, this project is extremely important … and meeting our customer’s aggressive schedule was of utmost importance. Not only did your team deliver a high quality installation that you should be proud of, they displayed professionalism, courtesy, commitment truly making the job a pleasure to be a part of. I am looking forward to working with CTS (and hopefully the same crew) as we move forward to the phase #2 installations. It truly has been a pleasure!”
– R.C., Director Horizontal Integration Solutions
“Our computer center is open 24 hours a day and all of the work was done while systems remained up and running. Your installation team acted very professional at all times and thus should be commended for doing such a great job. We are very pleased with the performance of the unit. We would highly recommend your firm …”
– D.N., Manager of Systems and Networks
“On behalf of the tenants in the buildings and my entire staff, I’d like to extend my extreme gratitude for your participation in our annual tenant appreciation ice cream social. Your contribution helped bring excitement to our event as well as smiles to the faces of the tenants lucky enough to win your very generous raffle items. Your very generous contribution went above and beyond the ‘call of duty’ and is commensurate with the very high level of service your organization extends to us on a day-to-day basis.”
– S.A., Property Manager